We guarantee that your instrument will be repaired and returned the next business day, or it's free!
A nominal fee covers costs associated with expediting the repair work needed, including over-night shipping charges back to the customer.
At this time, this program covers:
- ALTAIR® 4, 4X, 5 and 5X
- Gather the following information, regarding your repair:
- Billing address
- Shipping address
- Contact person
- Serial number
- Brief description of the problem
- Payment method (credit card or purchase order)
- Call 1-800-MSA-2222, request Repair On Demand service and acquire a Notification (Return Material Authorization) number.
- Place the instrument in a box, along with any paperwork provided by Customer Service.
- Place the label provided by Customer Service on the outside of the box.
- For U.S. customers, ship the unit to this location:
ATTN: Repair Department
Notification: (insert number here)
3880 Meadowbrook Road
Murrysville, PA 15668
A premium fee will be charged for the next day service. The next day turnaround does not take into consideration transit time to or from MSA. A maximum of five units per customer per day can be processed using the next day service. The cost to ship the repaired instrument back to the customer is included in the flat rate premium fee, except when shipping internationally or hazardous materials. In those cases, the customer will be billed for the additional charges. The repaired instrument will be shipped using a next-day or over-night service.
To be eligible for the next day service, the following requirements must be met upon arrival:
- The provided shipping label must be attached to the outside of the box.
- The correct bill-to and ship-to addresses must be placed inside the box.
- Prior to customer shipping product to MSA, a valid payment method must be provided to Customer Service.
- Repair Status:
- Factory Service: 1-800-672-4678.
- Houston Service Center: 281-542-0205.
- For Portable Instrument Repair, press 2, then 1.
- General Inquiries: 1-800-MSA-2222 (Customer Service)