Repair and Field Services

Instruments sent to MSA for service are

  • thoroughly examined by factory-trained, skilled professionals.
  • diagnosed, serviced and calibrated to the original factory specifications.

 

Repair Instructions

To send your unit for factory repair and service:

  1. Gather the following information
    • Billing address
    • Shipping address
    • Contact person
    • Model
    • Serial number
    • Brief description of the problem
    • Payment method (credit card or purchase order)
  2. Call Customer Service at 1-800-MSA-2222 to acquire a Notification (Return Material Authorization) number.
  3. Place the instrument in a box, along with any paperwork provided by Customer Service.
  4. Write the Notification (Return Material Authorization) number on the outside of the box.
  5. Ship the unit to the location determined by Customer Service.

 

Service Warranty

After repair, your unit is calibrated to original factory specifications and is warranted against defects and workmanship of items repaired for 90 days. Disposable items such as fuses, lamps, non-rechargeable batteries, etc., are not warranted.

 

Factory Service Center Information

 

Contact Information

 

To schedule on-site repair, e-mail our Field Service Coordinator or call 1-800-672-4678, press 1 and ask for Field Service.

 

US Field Service Contacts

Region Contact Base Location Cell Phone
Mid-Atlantic Terry Kinstler Finksburg, MD 443-204-1662
Mid-Atlantic Norm Mahfood Pittsburgh, PA 412-915-1198
Mid-West Steve Osuch Chicago, IL - St Louis, MO - Minneapolis, MN - Indianapolis, IN 708-518-6988
North East Michael DeSchoolmeester Allentown, PA 484-860-2795
North East Ryan Stiffler Albany, NY 518-867-1884
South East Mark Carland Westminster, SC 704-779-9763
Gulf Coast Mark Bennett LaPlace, LA 225-603-7205
South West Jeff Marsh Hesperia, CA 626-848-2017
North West Ryan Bellish Seattle, WA 509-551-9487

 

Canada Field Service Contacts

Region Contact Base Location Cell Phone
Central & East Mike Janssen Toronto, ON 416-571-8307
Central & East Rohan White Toronto, ON 416-200-5381
West Mike Janssen Toronto, ON 416-571-8307