Fixed Gas & Flame Detection Service






Fixed Gas & Flame Detection Service

MSA offers expert service solutions to protect your Fixed Gas & Flame Detection investment. Service is performed by factory-trained and factory-certified technicians in accordance with MSA factory procedures. You can be confident that your product will be serviced to original factory specifications using genuine MSA replacement parts and processes. Full manufacturer’s warranty service and support is provided.

How to Request Service

To return a product for service at an MSA service center, please call Customer Service at 1-800-672-4678. Please have the information in the link below ready when calling.

Service Notification Request

Note: All used items being returned for service must be cleaned, sanitized and/or decontaminated as necessary to minimize the possibility of MSA employee exposure to health hazards in handling such material. All applicable laws and regulations shall apply. MSA reserves the right to return unsanitary items unrepaired.

Field Service Request Contacts

Field Service Type Contact Location Toll Free Direct Email
Field Service Requests Elexis Ruffini Pittsburgh, PA 1-800-672-4678 1-724-741-8581
New System Start-up/Commissioning Susan O'Leary Pittsburgh, PA 1-800-672-4678 1-724-776-8638


U.S. Field Service Contacts

Region Contact Base Location Cell Phone
Mid-Atlantic Norm Mahfood Pittsburgh, PA 412-915-1198
Mid-West Steve Osuch Chicago, IL 708-518-6988
North East Mike DeSchoolmeester Allentown, PA 484-860-2795
North East Ryan Stiffler Glenville, NY 518-867-1884
South East Mark Carland Westminster, SC 704-779-9763
Gulf Coast Mark Bennett LaPlace, LA 225-603-7205
South West Jeff Marsh Phoenix, AZ 626-848-2017
North West Ryan Bellish Granger, WA 509-551-9487


 Canada Field Service Contacts

Region Contact Base Location Cell Phone
Central, East, West Mike Janssen Toronto, ON 416-571-8307

MSA Factory Service Centers

Murrysville, PA

3880 Meadowbrook Road
Murrysville, PA 15668
1-800-672-4678 (opt. 2)

Toronto, ON

100 Westmore Drive Unit 23
Etobicoke, Ontario M9V 5C3

Edmonton, AB

12134-154 St. NW
Edmonton, AB T5V 1J2

MSA Authorized Service Centers

Locate an MSA authorized service center

Technical Support Contacts