MSA Repair Service - Portable Gas Detection

Group of MSA portable gas detection products

Portable Gas Detection Service

Protect your portable gas detection investment with service by factory-trained and factory-certified technicians and genuine MSA replacement parts and accessories.

Request Service

Please contact MSA Customer Service directly at 1-800-672-2222 or complete this form to get started with your service request. You will be provided a Service Notification to send in with your product(s).

 
Thank you for your submittal. Please allow 24 to 48 hours for processing. Customer Service will provide you with a Service Notification that must be sent in with your product(s). The Service Notification will be sent via email (based on the email address that was provided in your submittal). The Service Notification will indicate the address of the MSA Service Center to ship to. If you have immediate needs or concerns, please contact MSA Customer Service directly at 1-800-672-2222.

How much will it cost?

Many of our products have flat fee service options available so you know the price up front. Service agreements and extended warranties are also available for many products.

View service pricing »

Benefits of the portable instrument flat fee program

  • Prices are quoted up front, eliminating the need for estimates to be created and approved.
  • Quick repair/service turnaround times.

For products requiring an estimate, the service center will contact you for approval as soon as an evaluation is made.

Note: All used items being returned for service must be cleaned, sanitized and/or decontaminated as necessary to minimize the possibility of MSA employee exposure to health hazards in handling such material. All applicable laws and regulations shall apply. MSA reserves the right to return unsanitary products without repair at your expense.

What is your repair policy for portable gas detectors?

  1. MSA will continue to service portable instruments after the end of the product life cycle for a minimum of 3 years or until parts are no longer available.
  2. All used items being returned must be cleaned, sanitized, or decontaminated as necessary to minimize the possibility of MSA employee exposure to health hazards in handling such material. All applicable laws and regulations apply. MSA reserves the right to return unsanitary product without repair at your expense.
  3. The flat rate program covers labor and materials including the replacement of sensors; however, this program is not to be used in lieu of routine calibration and maintenance per the product operation manual. Replacement of sensors will occur if these components are causing the instrument to fail. Requests for sensor replacement will be subject to additional charges for replacing sensors that are functioning properly. Standard (ground) return shipping is also included. Expedited return shipping is possible at the customer’s expense.
  4. Within the flat rate program, MSA reserves the right to determine whether the instrument should be deemed not reasonable to repair. If the value of the parts required exceeds the value of the instrument, replacement of the instrument will be recommended at prevailing pricing or the instrument can be returned unrepaired.
  5. The flat rate repair charge is not intended to cover instruments with components that have been salvaged from other instruments. In such cases, MSA reserves the right to return these instruments unrepaired.

Want to talk with someone?

If you're not sure where to start with your service request, or have a product or technical support question, talk to an MSA associate by phone.

Contact MSA »
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Warranty Coverage

When you use MSA for service you can be sure that only genuine MSA parts and test gases will be used and your product warranty will be preserved.


Check your coverage »

Find a Service Provider

Services are available at MSA Factory Service Centers and some services are available on-site at your location.


Find an MSA factory service center »
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Rental Equipment from MSA

Did you know you can rent portable gas detectors, fall protection equipment and more?